Return and Refund Policy

Last updated: October 14, 2026

At Powerhaus VW Parts, we aim to provide accurate product information and a clear purchasing experience for customers shopping for classic Volkswagen and Porsche parts. This Return and Refund Policy explains how to request a return, which conditions apply, how refunds are processed, and what to do if an order arrives damaged, incorrect, or defective.

Please read this policy before placing an order. By purchasing from our website, you acknowledge that this policy applies to your order, subject to any mandatory consumer rights under applicable law.

1. Return Period

Customers may request a return within [INSERT YOUR RETURN WINDOW, e.g., 30 days] of receiving their order, provided the item meets the eligibility conditions below.

To request a return, contact our customer service team within the applicable return period and provide your order number, the product name, and the reason for your request.

The return period and eligibility requirements must be clearly stated on our website and must match the return policy configured in Google Merchant Center.

2. Return Eligibility

To qualify for a standard return, an item must meet the following conditions:

• The item is unused, uninstalled, and in its original condition.
• The item is returned with its original packaging, labels, accessories, and included documentation, where applicable.
• The item has not been modified, dismantled, damaged through improper handling, or altered after delivery.
• The return request is submitted within the applicable return period.
• The item can be identified as the product originally supplied by Powerhaus VW Parts.

For automotive components, customers should verify compatibility with their vehicle before installation. Where necessary, confirm the part number, model, year, engine type, and other relevant specifications before purchasing.

3. Incorrect, Damaged, or Defective Items

If an item arrives damaged, is different from the item ordered, or appears to have a defect, contact us as soon as reasonably possible.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the item and any visible damage.
• Photographs of the packaging and shipping label, where relevant.

We will review the information and explain the next steps. Depending on the circumstances and applicable law, an appropriate remedy may include a replacement, repair, refund, or another legally required solution.

Please do not install, dismantle, modify, or discard a disputed item or its packaging before contacting us, unless necessary for safety or otherwise required by law.

4. Items That May Not Qualify for a Standard Return

Certain items may be subject to additional return conditions, depending on their nature and the details disclosed at purchase. These may include:

• Special-order or custom-sourced parts.
• Parts that have been installed, used, modified, or damaged after delivery.
• Electrical or electronic components that have been improperly installed or handled.
• Items returned without prior authorization or with missing components.
• Products specifically identified as non-returnable before purchase, where such restrictions are lawful.

These conditions do not remove any mandatory rights customers may have regarding faulty, misdescribed, or non-conforming goods. Any restriction on returns must be lawful, clearly disclosed, and applied consistently.

5. How to Request a Return

To begin a return, follow these steps:

1. Contact Powerhaus VW Parts using the contact details published on our website.
2. Provide your order number, the product you wish to return, and the reason for the return.
3. Include photographs or supporting information if the item is damaged, incorrect, or defective.
4. Wait for our instructions before sending the item back.
5. Package the item securely and follow the return instructions provided by our team.

Please do not send a return to an address until we have confirmed the correct return destination. This helps ensure the returned item can be identified and processed.

6. Return Shipping Costs

Return shipping costs depend on the reason for the return and applicable law.

• Change of mind or ordering the wrong part: The customer is responsible for return shipping costs where permitted by law and where this responsibility has been disclosed.
• Damaged, defective, incorrect, or misdescribed item: Powerhaus VW Parts will determine the appropriate return arrangements and cover applicable costs where required by law or where we have agreed to do so.
• Other circumstances: Any applicable shipping charges will be explained before the return is completed.

Original shipping charges, return shipping charges, and any other permitted deductions will be handled in accordance with the terms disclosed at purchase and applicable law. We will not apply undisclosed fees.

7. Refund Policy

Once a returned item has been received and inspected, we will notify the customer whether the return has been approved.

If approved, the refund will be issued to the original payment method unless another method is agreed upon or required by law.

Refund processing time: [INSERT YOUR ACTUAL REFUND PROCESSING TIME, e.g., 5–10 business days after return approval].

The time it takes for the refund to appear in your account may also depend on your bank, card issuer, payment provider, or other financial institution.

Where a refund is due for an item that is faulty, incorrect, or otherwise covered by applicable consumer law, we will follow the relevant legal requirements.

8. Exchanges and Replacements

If you receive an incorrect, damaged, or defective item, contact us before arranging an exchange or replacement.

Where available and appropriate, we may offer a replacement or exchange instead of a refund, subject to your legal rights and the circumstances of the order.

Replacement availability may depend on stock, product compatibility, and supplier availability. We will communicate the available options before proceeding.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible and provide your order number.

We will try to stop the order before it is processed or dispatched, but cancellation cannot be guaranteed once fulfilment or shipping has begun. If the order has already shipped, the applicable return procedure may apply.

Any statutory cancellation or withdrawal rights remain unaffected by this section.

10. Special Considerations for Automotive Parts

Powerhaus VW Parts serves customers looking for parts for classic Volkswagen and selected Porsche vehicles, including Beetle, Bus and Transporter, Karmann Ghia, Type 3, Type 4, Thing, Porsche 356, Porsche 914, and other applicable models.

Before ordering, customers should carefully review the product description, part number, compatibility information, product condition, and any installation requirements.

For used, vintage, or hard-to-source components, descriptions should accurately identify the condition and any known limitations. A product is not automatically excluded from a return merely because it is used or vintage. Faulty, misdescribed, or non-conforming goods remain subject to applicable consumer rights.

Installation costs, labour charges, diagnostic fees, and related expenses are not automatically refundable in every situation. Their treatment depends on the circumstances, the terms agreed at purchase, and applicable law.

11. Refunds for Lost or Undelivered Orders

If your order has not arrived within the estimated delivery period, contact us with your order number and tracking details, if available.

We will review the shipment status and investigate with the relevant carrier where appropriate. If the order is confirmed lost or undelivered, we will work with you to determine the appropriate remedy in accordance with the circumstances and applicable law.

A tracking delay alone does not necessarily establish that a parcel has been lost.

12. Late or Missing Refunds

If you have been notified that a refund has been issued but it has not appeared in your account:

1. Check your original payment account or card statement.
2. Contact your bank or card issuer to ask whether the refund is still being processed.
3. If the refund remains missing, contact Powerhaus VW Parts with your order number and refund confirmation details.

We will review the transaction and provide any available information to help resolve the issue.

13. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace consumer rights that cannot legally be waived or limited.

Where mandatory consumer protection, warranty, cancellation, or refund laws apply, those laws take precedence over any inconsistent provision in this policy.

14. Contact Information

For return requests, refund questions, damaged deliveries, or other order-related concerns, contact Powerhaus VW Parts using the verified contact details published on our website.

• Website: https://powerhaussvwparts.com/
• Customer service email: [INSERT YOUR VERIFIED BUSINESS EMAIL]
• Telephone: [INSERT YOUR VERIFIED BUSINESS PHONE NUMBER]
• Business or return address: [INSERT YOUR VERIFIED BUSINESS ADDRESS]

Please include your order number in all return and refund communications so we can identify your purchase and assist you efficiently.

Powerhaus VW Parts
Classic Volkswagen and selected Porsche parts for maintenance, repair, and restoration.